Refund and Returns Policy
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1. General Return Policy
We at eushopstore.com are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a 14-day no-questions-asked return and exchange policy.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging, with all tags and labels attached.
- You must provide the receipt or proof of purchase.
3. Return and Exchange Process
- Initiate a Return/Exchange: Contact our customer service team within 14 days of receiving your order to initiate the return or exchange process. You can reach us via email at olamilekanolwal@gmail.com or through our website’s contact form.
- Return Authorization: Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number. Please include this number with your return package.
- Shipping: Send the item(s) back to us using a trackable shipping method. You are responsible for the shipping costs of returning the item unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Refunds
- Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Exchanges
- If you wish to exchange an item for a different size or color, please contact our customer service team to reserve the new item. Once the original item is received and inspected, the new item will be shipped to you.
- If the item you wish to exchange is out of stock, we will process a refund for the original purchase.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Sale items (unless they arrive damaged or defective)
- Intimate apparel (for hygiene reasons)
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Information
For any questions or concerns about our return and exchange policy, please contact us at:
- Email: olamilekanolwal@gmail.com
- Address: No 38 cowlane Ajele, Lagos Island
We value your business and are here to ensure you have a positive shopping experience with eushopstore.com.
